NO, we do not hold dates without a deposit and signed contract.
What is required to reserve a date?
A signed contract and a 50% venue fee is required to confirm a date. If your event date is within the next 90 days, we require payment in full including the damage deposit along with a signed contract.
When is the balance and damage deposit due?
Final payment and the damage deposit is due 90 days prior to event date.
How much is the damage deposit?
$300 for a standard event & $500 if late hours are added to the contract.
Do you accept debit or credit cards?
YES, we accept debit or credit cards for the venue fee ONLY. (Damage deposits must be paid in cash or personal check.)
Is there an extra fee if my party ends after 11 p.m.?
YES, the standard rental period ends at midnight which means the party must end by 11 p.m. to allow 1 hr. for clean up & load out.
Late hours are an additional fee in advance of $150 per hour. All parties must end by 1 a.m. and all clean up, load out, etc. completed by 2 a.m.
Can I cancel my contract/date and expect a refund?
If your event date is within 90 days, no refund is granted unless the date is rebooked at an equivalent or greater rate. If it is rebooked and when paid in full by the subsequent client, you receive your 50% deposit less a $150 administrative fee.
If the event is cancelled by the Licensee prior to the full payment License Fee has been paid, The ROYAL will retain 50% of License Fee Deposit, unless the date is rebooked by another licensee at an equivalent or higher rate, in which case the License Fee Deposit will be refunded to the Licensee less $150 administration fee within 30 days following full payment of replacement licensee’s license fee.
When does my rental time end?
Your time ends when The Royal hosting staff locks up and leaves the building.
May I have early access to The Royal for rehearsal or to set up early?
Page 6 of the contract and your floor plan will state the time you may enter The Royal. Early access is NEVER guaranteed.
Saturday access is guaranteed at 9 a.m.
Sunday access is guaranteed at 4 p.m.
Monday-Friday access is guaranteed at a time AFTER 4:00 p.m.
You may reserve the venue the night before for a discounted rate of 50% of the regular rate if you want to guarantee early access.
Do I have to use a preferred caterer?
NO-We have highly recommended caterers on our website, but you are free to select any caterer provided they are approved by The Royal.
What is required for a caterer to serve at The Royal?
We require a caterer’s current health score and a copy of their certificate of liability insurance listing The Royal as additionally insured.
Can a friend/family member provide the food?
YES, but we require insurance on ALL food and beverage. A special occasion insurance policy must be purchased from Doug Robertson of Allstate Insurance919-449-0007 email@example.com
Do I have to have a bartender serve beer and wine?
YES-A licensed & insured bartender is required for all alcohol which includes beer and wine.
Do I need a Special Occassion permit from the ABC Commission?
YES-If you serve hard liquor (any alcohol other than beer, wine & champagne), the state of NC requires a 1 day permit.
No-If you serve only beer and wine, then NO.
May I use a smoke or fog machine?
NO-this triggers the sprinklers and will ruin your event.
May I leave rental items overnight for next day pick up?
NO, all items must be removed from The Royal immediately following the event.
What type of chairs are included in the standard rental rate?
Ivory vinyl chairs are included in your rental fee. (Mahogany chiavari chairs with black pads are available for an additional fee of $6.00 per chair.)
What is the latest date I may make changes to my floor plan? Your floor plan is final 14 business days prior to your event date. No changes may be made after this date.